Terms of Service

By creating an account, purchasing or redeeming a Design Pass, or otherwise using the Service, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.

If you use the Service on behalf of a business, you confirm you have authority to bind that business, and "you" includes it.

You must be at least 18 years old and able to form a binding contract to use the Service. You may not use the Service if we have previously suspended or removed your account, or if the law prohibits you from doing so.

You are responsible for the accuracy of your account information, for keeping your login credentials confidential, and for all activity under your account. Tell us promptly at hello@moodrefresh.com if you believe your account has been accessed without your permission.

Mood Refresh is an interior design guidance platform. It offers design suggestions, explanations, product ideas, color and material direction, and planning tools for residential rooms.

Mood Refresh makes suggestions. It does not make decisions for you. Every suggestion is general guidance for you to evaluate. Mood Refresh is not:

• a licensed interior designer, architect, engineer, contractor, electrician or other licensed professional acting on your behalf;
• a retailer, marketplace or seller of any product;
• a provider of structural, electrical, plumbing, building-code, fire-safety, accessibility-compliance, legal or financial advice;
• a full-service design engagement, and use of the Service does not create a designer–client or any other professional relationship.

References to Mood Interior Designs describe the professional experience that informed how the Service was built. Mood Interior Designs does not review your account, your rooms or Maya's responses, and is not a party to these Terms.

Maya is an artificial intelligence assistant. Her responses, Design Schemes, product suggestions, layouts, fit checks, palettes and other outputs ("Suggestions") are generated automatically and may be incomplete, inaccurate, out of date or unsuitable for your space.

In particular, you understand that:

• Suggestions depend on the information you provide. Missing or incorrect measurements, photos or details will produce unreliable Suggestions.
• Photo reads, dimensions, fit checks and spacing guidance are estimates, not measurements or guarantees of fit.
• Renderings, palettes and images are illustrative. Real colors, materials, finishes and scale will differ from what appears on screen.
• Product information, availability and pricing come from third parties and can change at any time.
• Maya may make mistakes, misread a photo, or misunderstand a request, even when she sounds confident.

You should independently verify any Suggestion before relying on it, and consult a qualified professional for anything involving safety, structure, wiring, plumbing, mounting heavy objects, or code compliance.

You are solely responsible for every decision you make and every action you take based on the Service, including:

• measuring your space, doors, stairways, elevators and delivery paths, and confirming that any item will fit before you buy it;
• choosing, purchasing, returning and paying for any product, and dealing directly with the seller about price, quality, shipping, delivery, assembly, warranty and returns;
• installing, assembling, mounting, anchoring and placing furniture, art, mirrors, lighting and decor safely, including anti-tip anchoring of furniture and secure wall mounting;
• complying with your lease, landlord rules, HOA rules, building rules and local law before painting, drilling, mounting or altering your home;
• the safety of everyone in your home, including children, pets, older adults and anyone with accessibility needs;
• hiring and supervising any contractor, installer, mover or professional.

Mood Refresh does not inspect your home and has no control over your choices, your purchases, or how products are installed or used.

We may offer parts of the Service free of charge (the "Free Experience"). We may change, limit or end any part of the Free Experience at any time, including usage limits and which features it includes.

One-time purchase, no subscription. A Design Pass gives your account access to paid features for a fixed number of days, chosen at checkout. Each Design Pass is a single payment. It does not auto-renew, and nothing is charged again unless you buy another pass.

When it starts and ends. A pass begins when it is purchased or redeemed and ends at the end of its stated duration. Unused time, usage and features do not carry over after it ends, except where we expressly say otherwise.

Usage. Each pass includes a usage allowance. The Service may display that allowance as counts of chats, product generations, Design Schemes or boards. We may measure and limit actual usage by the computing cost of what you do, and the displayed counts are approximate. If you reach a limit, we may offer the option to buy more usage or extend your pass.

Price and payment. Prices are shown at checkout and may change at any time, but a change will not affect a pass you have already bought. Payments are processed by Stripe, our payment processor. You authorize us and Stripe to charge your payment method for the total shown, including any applicable taxes.

Refunds. All purchases are final and non-refundable, except where applicable law requires a refund or where we choose, in our sole discretion, to issue one. If a significant outage on our side prevents you from using a paid pass, we may extend it instead of refunding it.

Personal and non-transferable. A Design Pass is for use by the account holder only and may not be resold, transferred or shared, except through bulk passes as described in Section 9.

A business or individual ("Buyer") may purchase multiple Design Passes in one transaction and assign them to recipients by name and email.

• Buyer responsibilities. The Buyer confirms that it has the right to give us each recipient's name and email address and to have us send that recipient a claim email. The Buyer is responsible for the accuracy of recipient details.
• Claim window. Each pass must be claimed within 90 days of the bulk purchase. Unclaimed passes expire at the end of that window, without refund or credit.
• After claim. Once claimed, a pass belongs to the recipient's account. It cannot be reassigned, revoked or refunded to the Buyer. The recipient is bound by these Terms as an individual account holder.
• What the Buyer sees. The Buyer can see each assignment's status (unassigned, sent or claimed) and send date. The Buyer cannot see the recipient's conversations, photos, rooms or other account content.
• Pricing. Bulk discounts, minimum quantities and pass durations are as shown at bulk checkout.

We may offer promotional codes, gifted passes or referral rewards. Each is subject to the terms stated with it, has no cash value, may not be sold or transferred, and may be changed, ended or voided if we suspect fraud or abuse.

"Your Content" means anything you submit to the Service: messages, photos, room dimensions, descriptions of your home and belongings, preferences, written corrections and feedback.

• You own it. You keep ownership of Your Content.
• License to us. You grant Eave LLC a worldwide, non-exclusive, royalty-free license to host, store, copy, process, analyze and display Your Content as needed to operate, secure, support and improve the Service, and to pass it to our service providers for those purposes. This license ends when Your Content is deleted from our systems, except for copies we must keep by law or that remain for a limited time in backups.
• Your promises. You have the right to submit Your Content, and it does not violate anyone's rights or any law.
• Photos of people. Do not upload photos showing other people, or anyone's personal documents, without their permission. Avoid uploading photos that show faces, addresses, mail or other identifying details you do not want processed.
• Feedback. If you send us ideas or suggestions about the Service, we may use them without obligation to you.

You agree not to:

• use the Service for anything illegal, harmful, fraudulent or infringing;
• upload content that is unlawful, sexually explicit, hateful, harassing, or that depicts minors inappropriately;
• try to obtain information about another person, or use the Service to locate, profile or surveil anyone;
• attempt to manipulate Maya into producing harmful content or ignoring her safeguards, or extract system prompts, design rules or other confidential parts of the Service;
• scrape, copy, resell or commercially redistribute the Service, its product data or its Suggestions, or use them to build a competing product or train an AI model;
• access the Service through automated means other than those we provide, or interfere with its security or performance;
• share account credentials or a Design Pass with others, or create accounts to get around usage limits.

The Service, including its software, design rules, product data, text, graphics, Maya, the Mood Refresh name and logos, and the look and feel of the app, belongs to Eave LLC or its licensors and is protected by law. We give you a limited, personal, revocable, non-transferable license to use the Service for your own non-commercial home projects.

You may save, print and share Suggestions and Design Schemes produced for your own rooms, for personal use. You may not sell them or present them as professional design services.

The Service may show products, images, prices and links from third-party sellers and brands. We do not sell those products, are not a party to any purchase, and do not control or guarantee their accuracy, quality, safety, availability, pricing, delivery or returns. Your purchases are solely between you and the seller.

Commercial independence. We do not earn affiliate commissions and do not accept payment from brands to appear in Suggestions. If that ever changes, we will clearly disclose it.

The Service also relies on third-party providers (such as hosting, AI and payment providers). We are not responsible for their acts, outages or terms.

TO THE FULLEST EXTENT PERMITTED BY LAW, THE SERVICE AND ALL SUGGESTIONS ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITH ALL FAULTS AND WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED OR STATUTORY. EAVE LLC DISCLAIMS ALL WARRANTIES, INCLUDING ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY AND QUIET ENJOYMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

WITHOUT LIMITING THE ABOVE, WE DO NOT WARRANT THAT ANY SUGGESTION WILL BE ACCURATE, COMPLETE OR SUITABLE FOR YOUR SPACE; THAT ANY PRODUCT WILL FIT, MATCH, BE AVAILABLE OR PERFORM AS DESCRIBED; THAT YOU WILL BE SATISFIED WITH ANY RESULT; OR THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE OR ERROR-FREE.

Some jurisdictions do not allow the exclusion of certain warranties, so some of these exclusions may not apply to you.

TO THE FULLEST EXTENT PERMITTED BY LAW:

1. EAVE LLC AND ITS MEMBERS, MANAGERS, EMPLOYEES, CONTRACTORS, AGENTS, LICENSORS AND DESIGN PARTNERS (THE "MOOD REFRESH PARTIES") WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL OR USE, ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS.

2. THE MOOD REFRESH PARTIES WILL NOT BE LIABLE FOR ANY LOSS OR DAMAGE ARISING FROM: YOUR RELIANCE ON ANY SUGGESTION; ANY PRODUCT YOU BUY OR DO NOT BUY; PRODUCTS THAT DO NOT FIT, MATCH OR ARRIVE; INSTALLATION, ASSEMBLY, MOUNTING OR PLACEMENT OF ANY ITEM; DAMAGE TO YOUR HOME OR PROPERTY; LEASE, HOA OR BUILDING-RULE VIOLATIONS; OR THE ACTS OF ANY SELLER, CONTRACTOR OR OTHER THIRD PARTY.

3. THE MOOD REFRESH PARTIES' TOTAL LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) FIFTY U.S. DOLLARS ($50).

These limits apply to every theory of liability, including contract, tort, negligence, strict liability and warranty, even if we were told such damages were possible and even if a remedy fails of its essential purpose. They do not limit liability that cannot be limited by law, such as liability for gross negligence, willful misconduct or fraud where the law forbids limiting it.

Talk to us first. Before filing a claim, send a written description of the dispute to hello@moodrefresh.com. Both sides agree to try in good faith to resolve it informally for 60 days.

Binding individual arbitration. If the dispute is not resolved, you and Eave LLC agree that any dispute arising out of or relating to the Service or these Terms will be resolved by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules. The arbitration will be held in Mecklenburg County, North Carolina, by video, or where you live if the rules require it. The Federal Arbitration Act governs this section.

Exceptions. Either party may bring an individual claim in small claims court if it qualifies, and either party may seek an injunction in court to protect intellectual property.

Class action and jury waiver. YOU AND EAVE LLC EACH WAIVE THE RIGHT TO A JURY TRIAL AND TO BRING OR PARTICIPATE IN ANY CLASS, COLLECTIVE OR REPRESENTATIVE ACTION. Claims may be brought only on an individual basis.

Opt-out. You may opt out of this arbitration agreement by emailing hello@moodrefresh.com within 30 days of first accepting these Terms, with your name, account email and a clear statement that you opt out.

Time limit. To the extent permitted by law, any claim must be brought within one year after it arises, or it is permanently barred.

To the extent permitted by law, you will defend, indemnify and hold harmless the Mood Refresh Parties from any claims, losses, damages, liabilities and expenses (including reasonable attorneys' fees) arising out of: your use of the Service; any decision, purchase, installation or alteration you make; Your Content; your violation of these Terms or any law; or your violation of anyone's rights, including a landlord's or a bulk-pass recipient's.

You may stop using the Service and delete your account at any time. We may suspend or end your access, with or without notice, if you violate these Terms, create risk or legal exposure for us, or if we discontinue the Service. If we end the Service entirely without cause, we may at our discretion provide a pro-rated credit or refund for unused paid pass time. Sections that by their nature should survive termination will survive, including Sections 6 and 11 through 22.

We may change, add or remove features at any time. We may update these Terms; we will post the new version with a new effective date and, for material changes, notify you by email or in the app. Continued use after changes take effect means you accept them. Changes will not apply to disputes already pending.

These Terms are governed by the laws of the State of North Carolina, without regard to conflict-of-law rules, except that the Federal Arbitration Act governs Section 17. Subject to Section 17, the state and federal courts located in Mecklenburg County, North Carolina have exclusive jurisdiction.

These Terms and the Privacy Policy are the entire agreement between you and us about the Service. If any provision is found unenforceable, it will be enforced to the maximum extent permissible and the rest will remain in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms; we may assign them in connection with a merger, acquisition or sale of assets. We are not liable for delays or failures caused by events beyond our reasonable control. Notices to you may be sent to your account email.

Eave LLC, d/b/a Mood Refresh 1213 W Morehead Street, Charlotte, NC 28208 hello@moodrefresh.com